This exam covers talking with clients, families, and the agency, and how to document care correctly.
1. Active listening means: Interrupting often Paying attention, letting the client speak, and responding clearly Looking at your phone Ignoring what they say
2. Clear communication with the agency includes: Calling only for social talk Reporting changes in condition, incidents, and schedule problems right away Waiting weeks to report issues Sending messages to clients instead
3. Documentation should be: Legible, factual, and completed on time Full of opinions and guesses Done only once a month Written on social media Check Answers
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You must score at least 80% to pass.
1. When documenting care, which entry is best? “Client was annoying today.” “Client ambulated 20 feet with walker, needed standby assist, no complaints of pain.” “Everything was fine.” “Client probably sick.”
2. If you do not understand part of the care plan, you should: Guess what it means Contact your supervisor or nurse for clarification Ignore that part Ask another client
3. A respectful way to speak to a client is: Using nicknames without asking Using the name or title they prefer and speaking calmly Talking loudly like they are a child Ignoring them while you work
4. If there is a disagreement between family and the care plan, you should: Take sides with the family only Stay professional, follow the care plan, and report concerns to the agency Change the care plan on your own Argue with the family
5. Telephone communication with the agency should be: Clear, brief, and include client name, your name, and the main concern Only jokes Done without saying who you are Never used Submit Exam