Watch the training video, complete the practice quiz, then take the official paid exam. You need an access code to unlock the exam.
1. HCA Agency Policies Training Video
2. Practice Quiz – Test Your Knowledge
1. The care plan is: Just a suggestion The written instructions you must follow for each client Only for nurses Optional if family disagrees
2. If you are going to be late or cannot make a shift you must: Call the client directly only Notify the agency as soon as possible, following the call-out policy Say nothing and skip the shift Tell a friend to go instead without approval
3. Documentation (visit notes, time sheets) must be: Incomplete and filled later from memory Accurate, honest, and completed on time according to agency policy Done only when you feel like it Shared on social media Check Answers
3. Official HCA Agency Policies Exam – Access Required
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4. Official Exam
You must score at least 80% to pass.
1. Accepting cash or gifts from clients beyond agency limits is: Always allowed A violation of agency policy and professional boundaries Encouraged Required
2. If you suspect abuse, neglect, or financial exploitation you must: Keep it secret Report it to the agency immediately and follow agency/State reporting rules Only tell a friend Ignore it if the client is elderly
3. Clocking in/out for hours you did NOT work is: Acceptable if the client agrees Fraud and grounds for discipline or termination A small mistake Required to get more pay
4. Agency confidentiality and HIPAA mean: You may share client information with anyone you trust You only share client information with authorized staff and as needed for care You can post about clients online without names You can discuss clients in public places
5. Using your phone during a shift: Should be limited to work-related or urgent calls according to policy Can be for social media while providing care Is required every 10 minutes Means taking client photos for fun
6. Incident reports (falls, injuries, medication errors, etc.) must be: Ignored if the client seems okay Completed accurately and submitted promptly per agency policy Done only once a year Written on social media Submit Exam